Return Policy

At GPT Battery, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Eligibility

This Return Policy currently applies to orders delivered within the United States only.

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in new condition

• Be returned in its original packaging

• Include all accessories, manuals, and original contents

• Not show signs of installation, modification, or misuse

Products that do not meet these conditions may not qualify for a refund.

Return Process

Before returning any item, please contact our customer support team to obtain a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we'll provide the return instructions and the address of our U.S. warehouse.

Return Shipping

Customers are responsible for all return shipping costs.

Items should be shipped to the return address provided by our support team. We recommend using a trackable shipping service, as GPT Battery is not responsible for packages lost during return transit.

Original shipping charges (if any) are non-refundable.

Refunds

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Refunds will be issued to your original payment method.

The following payment processing fees are non-refundable and will be deducted from your refund amount:

• 2.6% for Credit Card payments

• 3.6% for PayPal payments

• 3.3% for Klarna payments

Non-Returnable Items

The following items are not eligible for return:

• Products that have been installed or used

• Products that are damaged due to misuse or improper installation

• Products returned without original packaging or missing accessories

• Items returned without prior authorization

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include your order number along with photos of the product and the packaging. Our team will work with you to resolve the issue as quickly as possible.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team. We're always happy to help.