Product

Got questions related to our products? Get them answered here.

What type of batteries do you offer?

We offer high-performance LiFePO4 (Lithium Iron Phosphate) batteries for RVs, marine, golf carts, home backup systems, trolling motors and other deep cycle applications.

How do I choose the right battery?

You can choose based on your voltage, capacity (Ah), and application. If you're unsure, our team is happy to help you select the right battery.

Can your batteries replace lead-acid batteries?

Yes. Most of our LiFePO4 batteries are designed as drop-in replacements for AGM, Gel, and Flooded lead-acid batteries with the same voltage.

Are your batteries expandable?

Many models support series and parallel connections. Please check the specifications of each product before installation.

How long do LiFePO4 batteries last?

Our batteries typically provide over 4,000 charge cycles under recommended operating conditions, significantly longer than traditional lead-acid batteries.

Ordering

Have questions regarding your orders? Find answers here.

Can I change or cancel my order?

Orders can usually be changed or canceled before they are shipped. Please contact us as soon as possible after placing your order.

Can I order without creating an account?

Yes. Guest checkout is available.

Do you offer bulk or OEM orders?

Yes. We support bulk purchasing, distributors, and OEM/ODM projects. Please contact our sales team for more information.

Payment

All your payment queries answered here.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods displayed during checkout.

Is it safe to provide my payment information on your website?

Yes. All payments are processed through secure, encrypted payment gateways to protect your personal information.

Shipping

Find answers to all your shipping related queries.

Where do you ship?

We currently ship to selected regions. Shipping availability will be shown during checkout.

How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery time depends on your location.

How can I track my order?

Once your order ships, we'll send you a tracking number by email.

What happens if my package is delayed?

Shipping delays can occasionally occur due to weather, holidays, or carrier issues. If your order is significantly delayed, please contact us.

Returns & Warranty

What is your return policy?

Unused products may be returned within the eligible return period. Please review our Return Policy for complete details.

What if my battery arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage so we can assist you promptly.

Do your batteries come with a warranty?

Yes. All GPT Battery products include a limited warranty. Warranty length varies by product.

How do I make a warranty claim?

Contact our support team with your order number and a description of the issue. We'll guide you through the warranty process.

Technical Support

Can I install the battery myself?

Most batteries are designed for straightforward installation. Always follow the installation instructions provided with your product.

Can the battery be used in cold weather?

Yes, but charging and discharging temperatures vary by model. Please refer to the product specifications.

Do I need a special charger?

We recommend using a charger specifically designed for LiFePO4 batteries for the best performance and battery life.

What should I do if my battery won't charge?

Check the charger, wiring, and battery connections first. If the issue persists, contact our technical support team.